Student courseware slowdown

Incident Report for edX

Resolved

This incident has been resolved.
Posted Apr 03, 2019 - 11:44 UTC

Update

We're continuing to monitor student courseware. Any users still experiencing issues should attempt to clear their browser cache.
Posted Apr 02, 2019 - 21:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2019 - 16:38 UTC

Identified

The performance issues we encountered reappeared, we're continuing to work on this.
Posted Apr 02, 2019 - 15:29 UTC

Monitoring

We've resolved this issue and student courseware performance has returned to acceptable levels. We're continuing to investigate some capacity issues related to recent changes.
Posted Apr 02, 2019 - 15:25 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 02, 2019 - 15:23 UTC

Identified

We're currently working to resolve a slowdown in student courseware caused by a datastore outage.
Posted Apr 02, 2019 - 14:52 UTC
This incident affected: Student Courseware, Grader Queues, Instructor Analytics, and Course Authoring (Studio).