Disruption for Subpopulation of Users

Incident Report for edX

Resolved

At 5am ET, a caching server failed causing disruption in many edx.org services, including: login, pageload, exams, and proctoring for a subpopulation of users for ~2 hours.

At 6:30am identified unanticipated surging traffic as the root cause for this and previous events and added additional hardware, which resolved the issue.

Posted Apr 02, 2024 - 11:00 UTC