Inconsistent check-out and course experience

Incident Report for edX

Resolved

Student courseware and the checkout (purchase) experience have continued to maintain normal performance, so this issue is now resolved.
Posted 6 months ago. Sep 12, 2024 - 20:08 UTC

Update

Student courseware and the checkout (purchase) experience have continued to maintain normal performance, so this issue is now resolved.
Posted 6 months ago. Sep 12, 2024 - 20:08 UTC

Monitoring

Student courseware and the checkout (purchase) experience have both returned to normal performance. We are continuing to monitor the situation to ensure no further performance issues.
Posted 6 months ago. Sep 12, 2024 - 17:05 UTC

Identified

We have identified the issue and have begun to address it. The purchase (checkout) experience has returned to normal performance.
Posted 6 months ago. Sep 12, 2024 - 16:34 UTC

Investigating

We are investigating an issue that may impact the purchasing experience and interrupt learning in courses for a subset of learners.
Posted 6 months ago. Sep 12, 2024 - 15:26 UTC
This incident affected: Student Courseware and Checkout.